What Information Do We Collect?
We will collect and hold your personal information for the purposes of:
- Opening and maintaining an account for you.
- Providing products and services to you.
- Managing and administering the products and services.
- Letting you know about our other products and services.
We will not collect any personal information about you except where you have knowingly provided that information to us or we believe you have authorised a third party to provide that information to us.
The type of information collected from you includes information that is necessary to operate your account or for us to provide advice to you. We may ask you to provide personal information such as your:
- E-mail address
- Residential and/or postal address
- Date of birth
- Contact details
- Bank account details
- Financial details
- Tax file number (TFN).
Much of this information is collected through application forms, the use of our online facilities or through ongoing communications with you.
We may also need to collect information from third parties. For example, we may need to collect information from your financial adviser, product issuer and employer.
We are also required to ask for certain information by law. Wherever there is a legal requirement for us to ask for information about you, we will inform you of the obligation and the consequences of not giving us the requested information. For example, in addition to obtaining personal information from you, whenever you acquire a new product or service from us, we will need to obtain certain documentary evidence from you as to your identity. Such evidence may include items such as a certified copy of your driver’s licence, passport or birth certificate.
What If You Don’t Give Us The Information We Request?
You are not required to give us the information that we request. However, if you do not give us the information that we ask for, or the information you give is not complete or accurate, this may:
- Prevent or delay the processing of your application.
- Prevent us from contacting you.
- Impact on the taxation treatment of your account.
For example, we are required to ask for your TFN when you become a member of one of our superannuation products. If you choose not to give us your TFN, you may be subject to higher tax charges on your superannuation and we may not be able to accept personal contributions.