Set up multi-factor
authentication to access the Client Portal
Multi-factor authentication (MFA) adds an extra layer of protection when you access the Ord Minnett Client Portal. Watch the video for guidance on setting up MFA and signing in.
Read the transcript
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What is changing
Ord Minnett is introducing multi-factor authentication (MFA) for the Client Portal. MFA adds an extra verification step when you sign in, helping to protect your account and personal information.
What you need to do
Watch the setup video and follow the prompts when you next sign in to the Client Portal. Once MFA is set up, use the approved authentication method to confirm your identity when prompted.
Before you start
- Have access to the device and authentication method shown in the setup video. Make sure you can access the contact details currently recorded for your Client Portal account.
- Have your mobile phone with you to set up multi-factor authentication.
- Have installed an authenticator app on your phone such as Google Authenticator, Microsoft Authenticator, Auth0 Guardian, or any other similar authenticator app of your choice.
- Have your username and password ready to sign in.
- Can access your email recorded for your Client Portal account.
Need help?
If you cannot complete the setup or access the Client Portal, please contact your Private Wealth adviser or email Ord Minnett s support team at webadmin@ords.com.au
Never share your password or authentication code.
FAQs and troubleshooting
What is multi-factor (MFA) authentication?
MFA adds an extra layer of security by requiring a second verification step when you log in.
Why is Ord Minnett introducing MFA?
To better protect client accounts and personal information from unauthorised access
When do I need to set it up?
You will be prompted to enrol in MFA when it becomes available for your Client Portal access.
What will happen if I don’t set it up?
You will not be able to access the Client Portal once MFA enrolment is required.
What do I need before I begin?
Your Client Portal login details and a smartphone with an approved authenticator app installed.
What should I do if I do not receive a code or prompt?
Check that your authenticator app is available and try again. If the issue continues, contact support
What if I change my phone or cannot access my authentication method?
Contact support for assistance with restoring access to your account.
Who can help me if I cannot log in?
Please contact your Private Wealth adviser or email Ord Minnett’s support team at webadmin@ords.com.au
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